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Privacy policy

I. Explanatory note

This Privacy Policy is based on Article 13 of the General Data Protection Regulation and sets out the rights and obligations of the company with regard to external persons from whom it processes personal data primarily in the context of sales, customer relations and marketing of products and services.

II. Model

This "Privacy Policy" regulates the processing of your personal data by the responsible party: Dental Labo Vanderbeken, Zandvoordeschorredijkstraat 42, 8400 Oostende, Belgium, BE 0641 644 211 . Please read this Privacy Policy carefully as it contains essential information about how your personal data is processed and which cookies are actually used. By providing your personal data on the Websites and and by providing e-mail addresses on these websites, you declare that you have read this Privacy Policy and also explicitly agree to it, as well as to the processing of the data itself. 211 .

Article 1 : General

1.1. Dental Labo Vanderbeken complies with the " Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data" as amended by the Law of 11 December 1998 as well as the anti-spam provisions of Book XII of the Code of Economic Law concerning the "law of the electronic economy".

1.2. By means of the current Privacy Policy, Dental Labo Vanderbeken also complies with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.

1.3. The responsible party for the processing of your personal data is Dental Labo Vanderbeken. A declaration has been made to the Commission for the Protection of Privacy with regard to the processing of your personal data.

1.4. The responsible party for providing the personal, physical and medical data of third parties (patients in this case) is you as the customer of Dental Labo Vanderbeken and Dental Labo Vanderbeken is deemed the processor.

Article 2 – Personal data

Category 1: reference (name or code) and medical and physical patient-related data in order to ensure the optimum procedure of our cooperation and to comply with the instructions of the person responsible for processing these data.

2.1. Personal data of third parties (patients) that you provide us with:

Category 1: no registration, when visiting our website: your IP-address;
Category 2: From your application until buy or cooperation: your name, e-mail, deliver/invoice records (addresses and telephone numbers)
Category 3 : When subscribing to our newsletter: your e-mailaddress, name and surname
Category 4: via cookies when visiting our website Exopera
Category 5: your address records for your buy.

2.1. Personal record of third parties (patientsn) you give us:

Category 1: patient reference (name or code) and mecial/phsyical patientrecord to guarantee a smooth cooperation with our data controller .

2.3. Dental Labo Vanderbeken can collect data (Personal Data) from you in various ways:

a. via cookies (see below);
b. during registration and when using the Website;

2.3. The Website also uses cookies that collect a number of personal data.

For the provisions on the use of cookies, see Article 10..

Article 3 – Purposes of the processing of your personal data

3.1. General purposes:

Dental Labo Vanderbeken will only use the Personal Data collected from you for the following purposes: Category 1: to maintain and improve this Website and to integrate Personal Data into anonymous statistics, which will under no circumstances reveal the identification of specific individuals or companies, based on the legitimate interests of Dental Labo Vanderbeken, namely to continuously improve its Website and services;

Category 2: the administration of your account on this Website in order for you to use our Company and our Website, based on the execution of an agreement requested by you, and, if indicated by you, also the sending of direct marketing materials, subject to your explicit prior consent;;

Category 3: to send you direct marketing material, newsletters, information about actions and promotions, subject to your explicit prior consent;

Category 4: cookie Exopera: this cookie is used to ensure that your details are recorded when you proceed from page to page within a website and that all information you have entered is remembered, subject to your explicit prior consent as the legal basis;

Category 5: the delivery and invoicing of products ordered by you, with the legal basis being the provision of a service requested by you.

You are not obliged to disclose your personal data, however you should be aware that the provision of certain services becomes impossible if you refuse such processing.

3.2. Direct marketing:

Personal data will also be used for direct marketing purposes, subject to your explicit prior consent ("opt-in")..

Where you are already included on our mailing list to receive marketing material in printed and/or electronic form, Dental Labo Vanderbeken reserves the right to use your data for sending marketing and other material relating to Dental Labo Vanderbeken, its products and/or services. Dental Labo Vanderbeken reserves the right to use the information provided by you to update documents stored by Dental Labo Vanderbeken. Such permission can be withdrawn at any time, without justification and free of charge, for instance by clicking on the unsubscribe link provided at the bottom of each promotional e-mail message.

3.3.Transfer to third parties:

In the event that Dental Labo Vanderbeken reorganises, transfers, ceases its activities in full or in part, or in the event that Dental Labo Vanderbeken be declared bankrupt, this may result in your data being transferred to new entities or third parties by means of which Dental Labo Vanderbeken's activities are carried out either in full or in part. Dental Labo Vanderbeken shall make every reasonable effort to inform you in advance of the fact that Dental Labo Vanderbeken will disclose your details to the aforementioned third party, but you also acknowledge that this may not be feasible from a technical or commercial point of view under all circumstances. Dental Labo Vanderbeken shall not sell, rent out, distribute or otherwise make your personal data commercially available to third parties, except as stipulated previously or unless otherwise with your explicit prior consent.

Article 4 – Purposes of processing personal data of third parties (patients)

On exceptional occasions, Dental Labo Vanderbeken may have to disclose your Personal Data pursuant to a court order or in order to comply with other mandatory laws or regulations. Dental Labo Vanderbeken shall make every reasonable effort to inform you in this respect in advance, provided that this is not subject to legal restrictions.

Artikel 4 – Doeleinden van de verwerken van persoonsgegevens van derden (patiënt)

4.1 General purposes:

DDental Labo Vanderbeken shall use the personal, physical and medical data of third parties (patients), provided by you, exclusively for the purpose of providing optimal cooperation, service and production as requested in your order and for the purpose of fully complying with your instructions as processing manager and you as customer..

Article 5 – Duration of processing:

Your personal data as stipulated in Article 3 and personal data of third parties (patients) as stipulated in Article 4 will be stored and processed by us for such time as is necessary for the purpose of the processing and according to the contractual relationship between Dental Labo Vanderbeken and you as customer.

Article 6 - Your rights

6.1. Right of access and consultation:

You have the right to access your personal data free of charge at any time, as well as consult details of how we use your personal data. 6.2. Right of rectification, deletion and restriction:

6.2. Recht van verbetering, verwijdering en beperking:

You may or may not give us your coordinates.You always have to right to make a rectification of your personal records, change or delete them. You aknowledge that wen refusing to share this, of removal of personal records, certain services or products will be impossible te deliver.
You can aks to restrain the use of your personal records.

6.3. Right to object:

You also have the right to object to the processing of your personal data for serious and legitimate reasons. Furthermore, you always have the right to object to the use of personal data for direct marketing purposes; in such case no reasons need be given..

6.4. Right to free transfer of data:

You have the right to obtain your personal data processed by us in structured, common and machine-readable form and/or to transfer them to other responsible parties.

6.5. Right to withdraw consent:

To the extent that the processing is based on your explicit prior consent, you have the right to revoke that consent.

6.6. Exercising your rights::

If you wish to exercise your rights, you can do so by contacting us, either by e-mail to, by post to Dental Labo Vanderbeken, Zandvoordeschorredeijkstraat 42 at 8400 Ostend (Belgium) or by using the "Contact" section on the Website, accompanied by a copy of your Identity Card.

6.7. Automated decision-making and profiling:

We do not process your personal data in any way including profiling, nor do we make you subject to automated decisions.

6.8. Right to lodge a complaint:

You have the right to lodge a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: This shall be without prejudice to any appeal before a civil court. In the event that you should suffer damage as a result of the processing of your personal data, you may submit a claim for damages.

Artikel 7 – Security and confidentiality

7.1. We have implemented technical and organisational security measures to avoid accidental deletion, loss, falsification, alteration, unauthorised access or erroneous notification to third parties of personal data and data collected from third parties (patients), as well as any other unauthorised processing of such data. 7.2.Under no circumstances can Dental Labo Vanderbeken be held liable for any direct or indirect damage resulting from the incorrect or illegal use by a third party of the personal data and data of third parties (patients). 7.3. You must comply with the applicable security regulations at all times, including preventing any unauthorised access to your log-in and password. You are therefore solely responsible for any use made from the Website of your computer, IP address and your identification details, as well as for the confidentiality thereof.

Article 8 – Third party access

8.1. In order to be able to process your personal data and data of third parties (patients), we grant access to your personal data and data of third parties (patients) to our employees.

8.2. We guarantee a similar level of protection by making contractual obligations binding upon these employees and appointees, which are similar to this Privacy Policy.

Article 9 – Declaration Privacy Commission

In order to process personal data and data of third parties (patients), a declaration was filed with the Commission for the Protection of Privacy. This Commission can always be contacted at the following addresses: Commissie voor de Bescherming van de Persoonlijke Levenssfeer Drukpersstraat 35 1000 Brussel (Belgium) - +32 (0)2 274 48 00 +32 (0)2 274 48 35 -

Article 10 – Cookies

What are cookies?

A "cookie" is a small text file which is transmitted by the server of Dental Labo Vanderbeken and stored on the hard disk of your computer. The information recorded by these cookies can only be read by us and only for the duration of the visit to the website.

10.2. Why do we use cookies?

Our website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website. As a result of recent legislative changes, all websites focusing on certain parts of the European Union are required to seek your consent prior to the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use as well as their purpose.

10.3 Types of cookies

Cookies: Website permits communication between web server and browser and temporarily stores information about your session. Cookies created by Google Analytics. Website statistics collect information to gain an insight into how visitors use our website, so that we can continually optimise our website. Our website stores the language used by you as a user per session. For cookies used by third parties (e.g. Google Analytics) we would like to refer you to the information provided by these parties on their respective websites. Please note that we have no influence whatsoever on the content of such information, nor on the content of the cookies of these third parties: Google Analytics cookies.

10.4. Your consent:

On your first visit to our Website, you will be asked to accept our different types of cookies. You can either accept or reject cookies by category. You can change the cookie settings for our Website at any time via the hyperlink at the bottom of our Website and thus withdraw your consent. You can refuse the use of these cookies by selecting "Refuse cookies" in the pop-up window that appears when you first use the Website. You can also refuse or block cookies by changing the configuration settings of your navigation system. Disabling cookies may mean that you are unable to use certain functions of the Website. Should you have any further questions or comments with regard to the processing of your personal data, please feel free to contact us, either by e-mail to, by post to Dental Labo Vanderbeken, Zandvoordeschorredijkstraat 42 in 8400 Ostend (Belgium), or by using the "Contact" section on the Website. More information about cookies can also be found at: More information about online behavioural advertising and online privacy can be found at